RETURNS & SHIPPING

SHIPPING

  • Ideal Protein Canada ships only within Canada.
  • Orders over $200 (before tax and after any promotion or discount) are eligible for free shipping.
  • Orders typically take 1-3 business days to process before they ship.
  • Transit times can be anywhere from 3 – 10 business days depending on the destination.
  • You will receive an email confirmation and tracking number when your order ships.

     

    RETURNS AND REFUNDS

    All purchases are final, no returns or refunds will be granted with the exception of:

    • Lost Merchandise – If after 10 business days you have not received your product, please contact 778-718-4338 by phone or text, or email info@weightlossforlife.ca and we will begin the refund process.
    • Damaged Merchandise – Please inspect all items carefully upon delivery. Any damaged product or missing items must be reported within 48 hours after the parcel is delivered by phone or text 778-718-4338, or email info@weightlossforlife.ca. Do not dispose of the damaged product before the issue is resolved. We may need photos to make a claim against the shipper.

     

    Undeliverable packages:

    If your order is returned to us for any of the following reasons, we will refund your payment method for the product returned minus the original shipping fees and any additional shipping fees incurred to return the products to you.

    • Incorrect / Incomplete / Undeliverable address
    • No one available to accept delivery
    • Stolen after proof of delivery
    • Order refused by customer for any reason. Please accept the order and contact us to resolve the issue. Phone or text 778-718-4338.